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Please review the terms of service governing your orders, reservations, rewards, and online dining experience with Lassi Lounge.
Legal Document
Customer Terms of Service & Online Ordering Agreement
Binding terms governing access, online ordering, and interactions across our digital platforms.
By downloading, browsing, creating an account, or placing food orders via the Lassi Lounge website (lassiloungeny.com) or official mobile application (iOS & Android), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions along with our Privacy Policy.
If you do not agree with any portion of these terms, please discontinue use of our platform immediately.
Account responsibility and in-app self-service deletion secured by password or email OTP verification.
You agree to provide true, accurate, and up-to-date information when registering your account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
You may terminate and permanently delete your account at any time directly through the Mobile App under Profile → Delete Account. To prevent accidental or unauthorized deletion, users with a password must enter their password, and pure social accounts (Google/Apple) verify ownership via a 6-digit email OTP.
Kitchen item availability, tax breakdowns, and secure encrypted checkout through Stripe.
All orders placed through our website or mobile app are subject to kitchen acceptance and ingredient availability. Prices, applicable sales taxes, and delivery fees are transparently itemized prior to final checkout submission.
Full refunds during pending state; orders in active cooking cannot be cancelled.
Because food items are freshly prepared to order upon receipt:
* If delivery fails due to an invalid customer address or failure to respond to courier calls upon arrival, the order remains non-refundable. Single-use promotional discount coupons applied to cancelled orders are forfeited.
Non-transferable points and rewards earned on authentic dining and specialty beverages.
Lassi Lounge offers loyalty rewards and promotional coupon codes at our sole discretion. Loyalty points carry no cash surrender value, cannot be transferred between accounts, and may only be redeemed toward eligible menu purchases.
In cases of suspected fraudulent behavior, chargebacks, or voluntary account deletion, accumulated rewards and tier benefits are permanently forfeited.
Estimated prep times, dispatch logistics (Shipday), and customer arrival obligations.
Delivery times and pickup estimates shown in the app are calculated in real time based on kitchen volume and traffic. While our team makes every effort to deliver your order hot and fresh on schedule, delivery times are estimates and may vary due to severe weather, road closures, or external courier availability.
Pickup orders must be retrieved within 30 minutes of the ready notification to guarantee peak culinary quality.
Operating disclosures, allergen notifications, and platform availability.
Lassi Lounge reserves the right to adjust menu offerings, pricing, operating hours, and promotional discounts without prior notification.
Governing jurisdiction in New York State and amicable dispute resolution.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles. Any legal action or proceeding arising under these terms shall be instituted in the state or federal courts situated in New York.
If you have questions regarding an order, cancellation inquiry, or our loyalty policies, reach out to our customer care team anytime.